FREQUENTLY ASKED QUESTIONS
FIT
How will I find my size?
Read each style specific description and view our Size Chart. If you have any additional questions about fit, feel free to email us at hello@broadwayandninth.com or call us at 213.793.8903.
ORDERS + RETURNS
What do I do if the product I want is out of stock?
Select the t-shirt style, size and color combination you are looking for. Enter your email below the SOLD OUT button to sign up for notification of when it’s back in stock. We promise to let you know.
How should I wash my shirt(s)?
Since our shirts are made of fabric that is either shrink resistant or preshrunk, you have many options. For the longest lasting results we recommend you wash our shirts in cold or warm water and either hang dry them or tumble dry on low. The best bet for stain removal is non-chlorine bleach.
How can I return my shirt(s)?
Easy! Just call us at 213.793.8903 or email us at hello@broadwayandninth.com, and we'll send you a return label. Please reference your order number in the subject line as well as the body of the email. :)
When can I expect my order?
Standard delivery is 5-7 business days. Check your shipment confirmation email to track your order. If you don't see the email, search for "hello@broadwayandninth.com" in your inbox. If you still can’t find the shipment info, call us at 213.793.8903 or email us at hello@broadwayandninth.com.
Where do you ship to?
We currently ship to all 50 states in the U.S. and military APO/DPO/FPO addresses
What does shipping cost?
Our FREE standard shipping is through USPS First-Class Package Service™. Standard shipping will arrive within 5-7 business days.
Can I get my t-shirt(s) expedited?
Absolutely. USPS Priority Mail™ is available for $6 and arrives within 2-3 business days. USPS Priority Mail Express™ shipping is available for $30 and will arrive within 1 business day.
What do I do if I want to change my order?
Call us at 213.793.8903 or email us at hello@broadwayandninth.com.
What if I don't see my payment method as an option?
Call us at 213.793.8903 or email us at hello@broadwayandninth.com and we’ll try to accommodate you as best we can.
RETURNS + EXCHANGES
What is your return policy?
Get it back to us in ANY condition within 7 days of receipt to get a full refund on your original form of payment. Just make sure to get your item(s) shipped out within 7 days of receiving. We cannot accept any returns after 7 days of receipt.
How do I return my order?
Reach out to us at 213.793.8903 or hello@broadwayandninth.com and reference your order number to start a return. Returns are always free!
How long does it take to process a return?
The full amount paid will be refunded to your original form of payment within 5 business days of receipt of return.
What if I want to exchange my shirt?
For exchanges, please return the shirt that doesn't fit and place a new order directly on our website www.broadwayandninth.com. Returns are always free!
Still need help?
Call us at 213.793.8903 or email us at hello@broadwayandninth.com. <3